Drew's Policy Statements for Privacy, Use, Returns and Refunds

Last Modified:

Privacy, Use, Returns and Refunds

Click here to jump to: Terms of Use or Returns and Refunds

Privacy Statement for Drew's Boots Website

Drew's, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the Drew's Boots website.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our secured server uses the industry standards for SSL transactions, and is not located on the same physical device that services the internet requests for web pages.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

You can send email to sales@drewsboots.com
Call the following telephone number: 1-800-722-0393
Written requests: Drew's, Inc., 2642 Roosevelt Blvd., Eugene, OR 97402

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

email: sales@drewsboots.com
Call the following telephone number: 1-800-722-0393
Written requests: Drew's, Inc., 2642 Roosevelt Blvd., Eugene, OR 97402

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact
Drew's, Inc.
2642 Roosevelt Blvd.
Eugene
OR 97402
sales@drewsboots.com

Terms of Use for
Drew's Boots Website

Terms of use - The material contained in this web site has been checked for accuracy; however, all material is provided without any express or implied warranties. Neither Drew's, Inc. nor its affiliates assumes responsibility for any errors or omissions in the material. In no event shall Drew's, Inc. or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of, or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. These terms and conditions are subject to change from time to time without notice by updating or revising this legal notice.

Returns and Refunds Policy
for Drew's Boots Website

Our Promise of Satisfaction:

We promise to serve the public, as nearly as we can, to its complete satisfaction. If, for any reason, you are not completely satisfied with a purchase, you can return it to Drew's, Inc., and we promise to make an exchange, issue a refund or credit on any purchase with a receipt. We will exchange or issue credit on any purchase without a receipt. We promise to be fair and reasonable with each customer on any complaint or adjustment, always considerate of the customer's point of view.

What is the Return/Exchange policy?

All merchandise, except gift certificates, can be returned in the original packaging materials. We will happily refund the purchase price of any stock items that do not satisfy you. Shipping and handling charges on returned merchandise is not refundable. We do not accept worn articles for refund, credit or exchange.

IN MOST CIRCUMSTANCES, A 30% RESTOCKING FEE WILL APPLY.

DO NOT WEAR YOUR NEW BOOTS OUTSIDE UNLESS YOU ARE SURE THEY FIT.

SPECIAL ORDER OR CUSTOM BOOTS
ARE NON-RETURNABLE.

It is our intention to provide you with the best quality product, in the most convenient way, delivered to you in the best condition within a reasonable amount of time. If, by chance, you receive a damaged or defective product, we will replace this item promptly at no additional cost to you. In this event, Drew's, Inc. will pay the shipping costs.

Upon receipt of a damaged or defective product, please call our Customer Service Department at 1.800.722.0393. A specialist will be happy to assist you in correcting the error. Please supply the Customer Service Representative with your order number, item number and tracking number from your original package.

Returning an Item

Here are the basic steps for returning an item.
Simply pack all items being returned securely in the original package if possible. Enclose a copy of the original packing list with the return merchandise. Be sure to keep the original packing list for your records.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return shipment.

Ship the return package to:

Drew's, Inc.
2642 Roosevelt Blvd.
Eugene, OR 97402

Drew's Boots
Home Page Our Story Work Boots Packer Boots Firefighting Boots Danner Boots Olathe Boots Boulet Boots	*New!* Steel Toe Boots For Ladies Only! Drew's Handmade Boots Anderson Bean Pac Boots Hunting/Recreation Casual Wear Spurs / Boot Care
Firefighter Specials Professional Boot Repair Services
Clothing
Pendleton® Clothing Filson Outdoor Clothing	Schaefer Outerwear Schaefer Vests & Shirts
Blankets
Pendleton® Native American	Pendleton® Collections Hudson's Bay
Also at Drew's
Pendleton® Round-Up Collection Pendleton® Home 2011 Catalog Pendleton® Home Accessories
Sales & Close-Outs Mail Order Form	Foot Measuring Tips Mobile Fitting Service
Call us at 1-800-722-0393
Visit us at 2642 Roosevelt Blvd., Eugene, OR 97402
E-mail us at sales@drewsboots.com

e-mail us!

Privacy Statement Terms of Use Returns & Refunds

contents © 2011 by Drew's, Inc.
All logos and trademarks are property of their respective owners and used by permission.